Shipping and returns
Brblls ships worldwide. You can find most countries in drop-down menu when you are placing your order. If your country is not on our list, please contact us on firstname.lastname@example.org.
In terms of shipping, Brblls partners with couriers Mail Boxes Etc. (MBE) and DHL to offer you two options to choose:
I. Standard shipping for clothing: delivery by Mail Boxes Etc. (MBE)
|Destination of shipment||Working days to ship||Shipping cost|
|European Union||4-10||10,00 €|
|rest of the world||10-20||10,00 €|
Accessories standard shipping cost is: Croatia – 3,75 €; EU and rest of the world – 5,70 €
Shipment sent by Mail Boxes Etc. is always tracked. Please note that after the package arrives in destination country it is taken over by another courier. As a result, it can happen that tracking isn’t active or you can not track the shipment, on what Brblls has no influence.
We recommend that you use www.17track.net to track your shipment.
II. Express shipping for every item: delivered by DHL, up to 3 working days, shipment is always tracked through DHL system.
|Destination of shipment||Shipping cost|
|European Union and rest of Europe excl. Russian Federation||20,00 €|
|USA, Japan, Azerbaijan, Belarus, Canada, Georgia, Hong Kong, India, Malaysia, Phillipines, Singapore, South Korea, Taiwan, Turkmenistan||20,00 €|
|rest of the world||33,00 €|
For orders above 80,00 € you get free shipping.
RETURNS & COMPLAINTS
Buyer has the right to return the purchased item(s) by two accounts:
I. right of withdrawal
II. faulty or defective goods
In both cases, returned item(s) must be unused, with their original hangtags and undamaged. If this instructions are not followed, Brblls reserves the right to refuse the return and not issue a refund.
Regarding refunds, you will be refunded in the same way you made the payment. If you used a gift voucher we will issue a new one. Refund will be issued no later than 14 days after Brblls has received the return item(s) or you have provided us with proof that you returned the item(s). You will receive the refund of paid price and the cost of standard shipping for returned item(s).
We don’t exchange the item(s). If you opt to return item(s) for any reason, please go to the webshop and make a new purchase.
Shipping cost of returned item(s) must be paid by Buyer.
In both cases you can return the item(s) on our warehouse address:
Street: Ulica grada Koblenza 6
Postal code: 42000