These Terms and Conditions apply to the use of the Brblls – no quitters apparel website and webshop at www.brblls.com including all subpages and to the purchase of products available there. Please read these Terms and Conditions carefully before use. Your agreement to the Terms and Conditions stated here here is a prerequisite for use of the webshop and for making your purchase.

GENERAL TERMS

GENERAL INFORMATION

The website and webshop are set up and operated by Brblls (hereinafter regarded as “Brblls” or “Seller”), which is also holder of all rights.

Company info:
Brblls for trade and services, owned by Tihomir Đuras
Ulica svetog Antuna 9
42209 Sračinec
Croatia
VAT ID: HR34279880145
Tel: + 385 (0)99 226 53 97
e-mail: support@brblls.com
IBAN: HR0323600001102822610

Brblls provides a webshop service on a website www.brblls.com. The service can be used worldwide and consists of providing information services, content management, conducting of financial transactions, selling goods/products or services between you as user of the webshop (hereinafter regarded as “Buyer”) and us as Seller, and arranging the delivery of the items of sale.

You as Buyer accept these Terms and Conditions electronically when confirming your order in the webshop. We also encourage you to read the Privacy and Cookies section as this also applies to your use of the webshop. These Terms and Conditions apply to the rights and obligations arising from the conclusion of the agreement on distance sales (hereinafter: “Agreement”) between the Buyer and Seller and are considered to be an integral part of such contracts in relation to the conditions and manner of ordering products and services, product and services prices, payment methods, refunds and complaints, delivery etc. related to the use of www.brblls.com.

The Buyer can only be an adult and a business capable person. The contract in the name and for the account of a minor and a fully business incompetent person may be concluded by their legal representatives or caregivers. For the treatment contrary to this term, the Seller does not bear any responsibility.

Users of www.brblls.com are obliged to provide accurate, valid and complete personal data when filling in the registration forms as conduct contrary to this authorizes the Seller to deny such user access or realization of all or part of the webshop service on www.brblls.com.

Customer information provided by the Buyer will not be transferred or sold to third party.

The services we provide to you through the webshop do not include the costs you incur by using computer equipment and other electronic equipment (electronic devices) and services to access our webshop. Brblls is not responsible for the cost of the phone, data traffic or any other costs that may be incurred when ordering or browsing the contents of webshop and using the services available there. Brblls is exempted from any liability for damages that may arise on devices that allow access to www.brblls.com and data stored on the same devices when using www.brblls.com if the same is caused by the unlawful actions of third parties, computer viruses etc. and other cases for which Brblls  is not responsible.

You agree to indemnify, defend and hold harmless Brblls including its subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Brblls completely disclaims any liability for the accuracy and/or completeness of all the information and content contained on the www.brblls.com. Brblls retains the right of error in the description and image of the products as all materials, photographs and text are placed on the website/webshop in good faith.

Brblls reserves the right to change or discontinue (temporarily or permanently) any products or services it provides, as well as to change the content of the website/webshop without prior approval or notice.

These Terms and Conditions are regulated by law of Republic of Croatia and shall be interpreted accordingly

 

CHANGES TO THE GENERAL TERMS

A valid version of the Terms and Conditions is always considered the version published on this site. In the event of a dispute, the version in force at the time of the purchase will be applied and with which you, as the Buyer, have expressed your consent at the time of placing the order.

To comply with changes in the law or our business processes, there is a possibility of occasional changes to the Terms and Conditions, of which Brblls is technically unable to notify every user of, so we recommend that you read this text when reusing the website/webshop to familiarize yourself with possible changes.

 

CONCLUSION OF SALE AGREEMENT

By browsing the contents of a webshop, you can freely choose the products and services you want and add to your shopping cart, which is in no way binding. Once you have selected the items you want to buy, you go into the ordering process, where you enter all the information needed to complete the order, confirm your Agreement with the Terms and Conditions and, depending on the payment method selected, make payment. The Agreement between Buyer and Seller is concluded at the moment of the product or service order process is complete, therefore the actions you take and confirm at that point are considered binding. After submitting your order, you will receive an automatically generated order confirmation receipt (hereinafter ‘Confirmation’) at the email address you provided during the order process. The receipt of the order is considered as confirmation of the conclusion of the contract of sale by the Seller. You will also receive a payment receipt from our payment gateway provider as confirmation of your payment.

 

PRICE

Prices are in webshop are retail prices. Prices of the products or services and the prices of delivery are expressed in euros (EUR) and include VAT.

The Seller is authorized to change prices without notice. The Seller is also entitled to determine, at any time without prior notice, discounts, daily or weekly actions, actions for a particular product, group of products and/or for all products, as well as for a particular payment method.

All items or services ordered are delivered at prices and conditions valid in the webshop on the day of placing the order, regardless of the prices and conditions valid on the day of delivery.

 

PRODUCT AVAILABILITY

Although product availability is indicated in the webshop, if an error of the inventory tracking happens, a particular product that was shown as available is not actually available. In this very rare and exceptional case, we will notify you in a timely manner through the contact information you provided when placing your order. We will offer you to choose another product instead of the unavailable product, without the obligation to accept such an offer. If you do not accept the offer, Brblls will give a full refund to you no later than 14 days from payment date. Brblls assures you that all products are monitored on daily basis with utmost care from our team.

 

 

PAYMENT AND SHIPPING

PAYMENT METHOD

Buyer can make the payment with credit or debit card. Brblls partners with Borgun payment solutions (www.borgun.com) which uses 3D secure payment, both Mastercard SecureCode and Vefified by Visa.

Payment can be made by following cards:

  • Mastercard
  • Maestro
  • Visa
  • Visa Electron
  • Diners
  • China Union Pay
  • JCB

 

GIFT VOUCHERS & PROMOTION CODES

I. Gift vouchers

You may purchase or receive gift vouchers from Brblls. Gift vouchers will contain codes which can be entered in order placement process to be redeemed. The amount redeemed will be specified on your gift voucher when purchased or received.

II. Promotion codes

Brblls reserves the right to periodically carry out sales actions of all or specific items or services in webshop. During sales action (potential) Buyer will be provided with promotion code(s) that can be redeemed during order placement process.

 

SHIPPING

Brblls ships worldwide. You can find most countries in drop-down menu when you are placing your order. If your country is not on our list, please contact us on support@brblls.com.

In terms of shipping, Brblls partners with couriers Croatian Post and DHL to offer you two options to choose:

I. Standard shipping: delivery by Croatian Post

Destination of shipment Working days to ship Shipping cost
Croatia 1-3 5,00 €
European Union 4-10 10,00 €
rest of the world 10-20 10,00 €

Shipment sent by Croatian Post is always tracked. Please note that after the package arrives in destination country it is taken over by another courier. As a result, it can happen that tracking isn’t active or you can not track the shipment, on what Brblls has no influence.

We recommend that you use www.17track.net to track your shipment.

 

II. Express shipping: delivered by DHL, up to 3 working days, shipment is always tracked through DHL system.

Destination of shipment Shipping cost
European Union and rest of Europe excl. Russian Federation 20,00 €
USA, Japan, Azerbaijan, Belarus, Canada, Georgia, Hong Kong, India, Malaysia, Phillipines, Singapore, South Korea, Taiwan, Turkmenistan 20,00 €
rest of the world 33,00 €

 

For orders above 80,00 € you get free shipping.

 

 

RETURNS & COMPLAINTS

 

GENERAL INFROMATION

Buyer has the right to return the purchased item(s) by two accounts:

I. right of withdrawal

II. faulty or defective goods

In both cases, returned item(s) must be unused, with their original hangtags and undamaged. If this instructions are not followed, Brblls reserves the right to refuse the return and not issue a refund.

Regarding refunds, you will be refunded in the same way you made the payment. If you used a gift voucher we will issue a new one. Refund will be issued no later than 14 days after Brblls has received the return item(s) or you have provided us with proof that you returned the item(s). You will receive the refund of paid price and the cost of standard shipping for returned item(s).

We don’t exchange the item(s). If you opt to return item(s) for any reason, please go to the webshop and make a new purchase.

Shipping cost of returned item(s) must be paid by Buyer.

In both cases you can return the item(s) on our warehouse address:

BRBLLS

Street: Ulica grada Koblenza 6
Postal code: 42000
City: Varazdin
Country: Croatia

 

RIGHT OF WITHDRAWAL

Buyer has the right to unilateral termination of Agreement without giving any particular reason by informing Brblls of that decision by sending an e-mail to support@brblls.com in timespan of 30 days after receiving the purchased item(s).

By law, you have the right to return the purchased item(s) in timespan of 14 days, which we extended to 30 days and this is our 30 day money back guarantee.

 

DEFECTIVE OR INCORRECT ITEMS

Although Brblls has very strict quality controls in during production, printing and shipping, in rare cases you may receive defective item(s) or item(s) that are different to ones you ordered as a result of unintentional error during shipping (under defective item(s) we consider the defect shown on the item(s) within two months of the day you received it which is not caused by normal use). If you have received such item(s), please contact support@brblls.com, quoting your order reference number and invoice number as well as the reason for return and photos of defective/incorrect item(s). Within 48 hours we will then advise you on how to proceed with the return. Once we have received the item, we will inspect the item and issue you a refund. Remember in all cases to enclose a copy of your order confirmation together with the item you are returning.

 

COMPLAINT POLICY

If you have any complaint whatsoever, our Customer Services team is available to resolve any issue you may have and you can make a complaint by contacting them on support@brblls.com.

We try to resolve complaints within 7 days but where we need to conduct a more detailed investigation, it may take a little longer. However, we’ll always keep you updated with what’s going on.

We aim to take a fair and reasonable approach to all complaints but if you are unhappy with either our decision or service at any point, please let us know.

From February 15, 2016, by specific EU-regulation, disputes on online shopping across the EU can be resolved through the ODR platform for online consumer dispute resolution. Online consumer dispute resolution platforms can be accessed by the buyer via the link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

This means that in connection with online purchase within the EU (defective product, issues regarding refund etc.) you can file your complaint in the above link in a quicker and easier way and the complaint can be filed in any of the 23 official EU languages.